privacy policy.

Last updated: November 2025

Thank you for visiting Citta Collective. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, services, or participating in our retreats, you agree to the practices described below.

1. INFORMATION WE COLLECT

We only collect personal information that you voluntarily provide to us. This may include:

  • Contact details: name, email address, phone number

  • Booking and retreat information: registration details, preferences, any relevant health information you choose to disclose

  • Payment information: processed securely via third-party payment providers (we do not store credit card numbers)

  • Website usage data: via cookies or analytics tools (non-identifiable unless you choose to create an account or submit a form)

We do not purchase, sell, or trade personal data.
We only collect what is necessary to provide our services to you.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process retreat bookings and communicate with you

  • Send updates, newsletters, or information you have opted into

  • Personalise your experience and improve our offerings

  • Respond to enquiries or support requests

  • Maintain internal records for operations, safety, and legal compliance

We do not share your data with marketing companies or external advertisers.
Your information stays within citta collective’s internal systems unless legally required (see section 4).

3. NEWSLETTERS, EMAILS & CONSENT

You will only receive citta collective newsletters or promotional updates if you:

  • Opt in through a form or checkbox

  • Sign up voluntarily

  • Join a waitlist or register interest for an event and consent to communication

You can unsubscribe at any time by clicking “unsubscribe” in any email or contacting us directly.

4. DISCLOSURE OF INFORMATION

We will never disclose or sell your information to third-party marketers.

We may only disclose information when required to do so:

  1. By law, regulation, or court order

  2. To prevent or investigate fraud or security issues

  3. To protect your rights or safety, or the rights and safety of others

  4. To service providers (e.g., email providers, booking platforms) who help us operate our business — these providers must keep your information secure and are not permitted to use it for their own purposes

5. DATA SECURITY

We take data protection seriously.

  • Only authorised team members or contractors (bound by confidentiality agreements) can access personal information.

  • We use secure, reputable systems for email, storage, and payment processing.

  • We use technical measures such as encryption, secure servers, access controls, and monitoring to safeguard data.

Despite best efforts, no online system is 100% secure. If a data breach occurs, we will follow all legal requirements for notification.

6. COOKIES & WEBSITE TRACKING

Our website may use cookies, pixels, or analytics tools to help us:

  • Understand how visitors use the site

  • Improve performance and user experience

  • Remember your preferences

Cookies do not collect personally identifiable information unless you provide it directly via a form.

You can disable cookies in your browser at any time.

7. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your information

  • Withdraw consent to marketing communications

  • Ask how your data has been used

To exercise any of these rights, contact us at hello@cittacollective.com.

8. RETREAT GUEST INFORMATION

Any personal information shared for retreat participation (e.g., health notes, preferences, emergency contact details) is:

  • Kept confidential

  • Used only for retreat preparation and participant safety

  • Never disclosed to other guests or external parties

  • Deleted when no longer needed or required for legal record-keeping

9. THIRD-PARTY LINKS

Our website may contain links to third-party sites (for example: booking platforms, social media, payment processors).
We are not responsible for their privacy practices, and we encourage you to read their policies.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.

11. CONTACT US

If you have any questions, concerns, or requests relating to your privacy, please contact: hello@cittacollective.com